You sign in to the portal with your tax number, username and password, then look for the option you start an invoice from, and it is not there. If that is your situation, the Income and Sales Tax Department (ISTD) already names the problem in its questions and answers guide. When the JoFotara issue invoice option missing case comes up in the National Invoicing System (JoFotara), the guide traces it to the account you signed in with, or to an option someone clicked in it, not to a fault in the system.
The short answer is that the guide gives two causes, each with a different fix. In the first, you signed in as the main user, and that account has no Issue an invoice tile (تنظيم فاتورة) at all. The fix is to add a sub-user, sign out, and sign back in as that sub-user. In the second, the sub-user itself cannot find the tile because someone clicked device linking (ربط الاجهزة). That case is not fixed from the portal. It takes a request to ISTD, and only under a specific condition.
This article helps you tell which of the two causes applies to you from the screen in front of you. It then walks through the steps of the first fix as the guide lays them out, shows how to confirm that the tile has appeared, and explains when the second cause is the one at work. The difference between the two accounts and what each one does is explained in detail in our article JoFotara Sub-User vs Main User: Roles and Permissions.
JoFotara issue invoice option missing: why it happens
ISTD’s questions and answers guide for the National Invoicing System (2026) asks this exact question as question 10. When you sign in to the invoicing system, the Issue an invoice option (تنظيم فاتورة) does not appear. The guide answers it with one cause, that you are now on the main user’s page, and one fix. You add a sub-user, sign out of the main user, and then sign in again as the sub-user.
This answer matches what ISTD’s guides say about the two accounts. The main user is the account created when you register in the system, and it is tied to the tax number. The sub-user is an account that the main user creates, and it is bound to one income-source sequence, selected when the sub-user is created. ISTD’s procedures guide for issuing an invoice is clear that you sign in as the sub-user to issue an invoice from the portal.
So the missing tile on the main user’s screen is not a fault that needs repairing. It is how ISTD sets up the two accounts. A business without accounting software issues its invoices from the portal through a sub-user, because the main user has no Issue an invoice tile (تنظيم فاتورة) on its screen. What you need is to reach the right account, not to search for the tile in an account that does not have it.
Diagnose the problem from the options on your screen
Before you take any step, look at the options shown after you sign in and count them. ISTD’s procedures guide for joining the system shows two different screens, and the number of options is enough to tell you which account you opened and which of the two causes applies to you.
- Four options. Add a sub-user (إضافة مستخدم فرعي), device linking (ربط الاجهزة), View invoices (عرض الفواتير) and Settings (إعدادات). This is the main user’s screen. It has no Issue an invoice tile, and your case is question 10 in the guide.
- Two options, one of them Issue an invoice. Issue an invoice (تنظيم فاتورة) and View invoices (عرض الفواتير). This is the sub-user’s screen as the guide shows it, so the problem is solved and you can start.
- The sub-user’s screen without Issue an invoice. You signed in with the right account and still did not find the tile. This is the case in question 9 of the guide. Its cause is different, and a separate section below covers it.
Under the four options on the main user’s screen there is a notes banner. Its text reads as follows.
«لتصدير الفواتير من خلال الموقع الإلكتروني يجب إضافة مستخدم فرعي وتصدير الفواتير من خلاله»
In English, the note says that issuing invoices through the website requires adding a sub-user and issuing the invoices from it. ISTD publishes this guide in Arabic only; the English here is our rendering, and the Arabic text is the authority.
The note’s word «تصدير» means issuing invoices here, not exporting goods. So the screen itself tells you the fix before you go looking for it, and the arrow in the guide’s screenshot points to the Add a sub-user option. Each tile on the two home screens is described in our article JoFotara Home Screen: Each Option Explained.
Both accounts sign in to the portal with the same three fields, the tax number, the username and the password. The tax number is the same in both cases, while the username and password decide which of the two accounts you open. That is why you can sign in as the main user without noticing, if the credentials you have saved are those of the account created at registration.
How to bring up the Issue an invoice tile from the main user account
The fix for question 10 in the guide is three actions. Add a sub-user, then sign out of the main user, then sign in as the sub-user. We set them out here as four steps, because the first one saves time for anyone who has already created a sub-user.
Step 1. Check whether you already have a sub-user
If your business already has a sub-user that was created earlier, you may not need to add a new one. In that case you only need its username and password, and you can go straight to step 3. ISTD’s procedures guide for issuing an invoice has you sign in as the sub-user, and the main user is the account that creates sub-users, so a business with no sub-user yet starts from the main user’s account.
You can see the existing sub-users inside the Add a sub-user option itself, in a table that shows each user’s name and status. If an account there shows the status inactive (غير مفعل), your problem is a different one. That sub-user has been suspended, and the main user reactivates it from the same table.
Step 2. Add a sub-user from the main user’s screen
If you have no sub-user, create one from the main user’s account. The steps in the joining guide are short.
- Click Add a sub-user (إضافة مستخدم فرعي) among the options on the screen.
- Enter the verification code sent to the registered phone, and click Confirm (تأكيد).
- Select the income-source sequence, type the username and password, then click Add (إضافة). The Trade name field (الاسم التجاري) is filled in automatically and is read-only.
Keep the username and password you chose, because they are what you will sign in with in step 4. Each field in this window is explained in our article Add a Sub-User in JoFotara: Step by Step.
On this screen, pay attention to the device linking option (ربط الاجهزة) next to Add a sub-user. ISTD’s questions and answers guide gives clicking it as the reason Issue an invoice disappears from the sub-user. Undoing it is a request that ISTD decides, not a setting you change yourself. So do not click it unless you mean to link accounting software to the system.
Step 3. Sign out of the main user
Creating the sub-user does not add Issue an invoice to the main user’s screen. That is why the guide spells out signing out. The tile is not part of the main user’s screen, so it will not appear while you stay in the account you created the sub-user from.
Step 4. Sign in as the sub-user
On the same sign-in screen, enter the tax number, then the sub-user’s username and password. You reach the sign-in screen from ISTD’s website, or directly from the portal link given in the procedures guide for issuing an invoice, portal.jofotara.gov.jo. The guide also mentions an app available in the stores under the name JoFotarah.
After you sign in, the sub-user’s screen appears with two options, Issue an invoice (تنظيم فاتورة) and View invoices (عرض الفواتير). From the first one you choose the payment type, cash (نقدي) or receivable (ذمم). You then fill in the invoice details, add the goods or services, and press Issue (إصدار). These steps are set out in detail in our article Issue an Invoice on the JoFotara Portal: The Steps.
How to confirm the Issue an invoice tile has appeared
After step 4, one look at the screen tells you the result. The table below brings together what you may see, what it means according to ISTD’s guides, and what to do next.
Scroll the table sideways to see the remaining columns
If you are still looking at the four-option screen after signing in, check three things before you do anything else. Did you actually sign out of the main user’s account? Did you type the sub-user’s username, not the main user’s? And did adding the sub-user finish with a click on Add, with its name now showing in the table?
If the sub-user cannot find Issue an invoice after device linking
This is the second cause, and it is question 9 in the questions and answers guide. Here the account is the right one and the screen is the sub-user’s, but Issue an invoice is not there. The cause the guide gives is that someone clicked the device linking option (ربط الاجهزة), which is one of the options on the main user’s screen.
In the joining guide, device linking is the path for a business that has accounting software. It is where the Client ID and the Secret Key are created, the two credentials the software uses to send invoices to the system. The effect of this option on the account is covered in our article JoFotara Client ID and Secret Key: Device Linking Steps.
The fix for this case does not happen on the portal, so do not look for a button or setting that brings the tile back. What the guide describes is an internal service request to ISTD from its e-services site. You sign in there with your tax number and password, then choose Internal services (الخدمات الداخلية) and Send an internal service request (ارسال طلب خدمة داخلية), with the request type invoicing-system support request (طلب دعم فني لنظام الفوترة). In the Taxpayer notes box (ملاحظات المكلف) you write a request to unlink the devices together with your reasons, and you undertake that you have no accounting system. Then you click Send the request (ارسال الطلب).
This request is not open to everyone. The guide puts it this way.
«طلب فك ربط الأجهزة يكون فقط لمن ليس لديه نظام محاسبي ويكون قام بالربط عن طريق الخطأ اما من يمتلك نظام محاسبي يلزمه ربط نظامه مع نظام الفوترة»
In English, ISTD says that a request to unlink devices is only for a business that has no accounting system and linked by mistake, and that a business that has an accounting system is required to link its system with the invoicing system. ISTD publishes this guide in Arabic only; the English here is our rendering, and the Arabic text is the authority.
So if you have accounting software, your route is linking, not a return to Issue an invoice on the portal. This question is discussed in our article Is Linking Accounting Software to JoFotara Mandatory?
Related cases that are not this problem
ISTD’s questions and answers guide records other cases that a taxpayer may confuse with a missing Issue an invoice tile, and each has its own cause and fix. These are the closest ones, with the difference in a line. None of them is one of the invoice error codes covered in our article JoFotara Error Codes: Why an Invoice Is Rejected and How to Fix It.
- The National Invoicing option (الفوترة الوطني) is missing from the e-services. This is a different option on a different site. It sits on ISTD’s e-services site, before you reach the portal at all, and the guide gives it its own cause and fix.
- The message The account has been suspended, please contact the system administrator (تم إيقاف الحساب الرجاء الاتصال بمسؤول النظام). Here you reach no screen at all, because the sub-user has been suspended. The fix is to reactivate it from the main user’s account, as in step 1 above.
- Trying to register takes you back to the invoicing home page. This is a registration problem, not an account problem. The guide’s cause is that there is no active income-source sequence, and the fix is an internal service request to ISTD.
When to contact ISTD
The guide does not send the main user case to ISTD, because the fix is in your hands. Two cases still need contact with ISTD. The first is the question 9 case, and its route is the internal service request explained above, with its condition. The second is when Issue an invoice is missing from the sub-user’s screen and nobody has clicked device linking. The guide does not cover that case.
ISTD’s technical guide for integrating with the National Invoicing System through the API, version 1.5, refers inquiries to the technical support committee for invoicing affairs through ISTD’s website. The Department services panel (خدمات الدائرة) on the website also includes a tile titled Invoicing technical support (الدعم الفني الخاص بالفوترة). When you get in touch, describe what you see on the screen after signing in, the username you signed in with, and the steps you have already tried.
How to avoid the problem from the start
Both causes come back to one fact. Your business has more than one account on the portal, and each account has its own job. The points below are practical suggestions from us, not requirements set by ISTD.
- Keep the two accounts’ credentials apart. Leave the main user’s credentials with the person who manages the account, and give the billing employee only the sub-user’s credentials, so nobody signs in with the wrong account.
- Keep a record of every sub-user. Note each sub-user’s name, who signs in with it, and the income-source sequence it is bound to.
- Decide the path before you click. If you will issue your invoices from the portal, stay away from device linking. If you have accounting software, your path in the joining guide is linking.
The sub-user is the route for a business that issues its invoices by hand on the portal. A business with accounting software takes the device linking route instead, so the invoice is issued in the software and sent to the system without being entered a second time on the portal. For the full picture of the system, read our article Jordan’s National E-Invoicing System, and for how this works with Qoyod, see our National Invoicing System page.
E-invoicing and full accounting in one system
Qoyod is integrated with the National Invoicing System (JoFotara). You issue your invoice in Jordanian dinars from Qoyod, it is booked to your ledgers automatically and sent to the system, and once it is accepted it comes back with a QR code from the Income and Sales Tax Department.
Frequently asked questions
Why don’t I see Issue an invoice after signing in to JoFotara?
ISTD’s questions and answers guide traces this to the fact that you are on the main user’s page, and that account has no Issue an invoice tile (تنظيم فاتورة). The fix is to add a sub-user, sign out, and then sign in as the sub-user.
Can the main user issue invoices from the portal?
ISTD’s guides show the main user’s screen with four options, and Issue an invoice is not among them. The procedures guide for issuing an invoice says that you sign in as the sub-user to issue invoices from the portal.
How do I know which account I signed in with?
You can tell from the number of options on the screen. Four options, including Add a sub-user and device linking, mean the main user. Two options, Issue an invoice and View invoices, mean the sub-user.
I created a sub-user and the option still did not appear. Why?
The option appears in the sub-user’s account, not in the account you created it from. That is why the guide spells out signing out of the main user and then signing in with the sub-user’s own username and password.
The sub-user cannot find Issue an invoice. Can I bring it back from the settings?
The guide gives a click on device linking as the cause of this case, and its fix is an internal service request to ISTD of the type invoicing-system support request, not a setting on the portal. That request is only for a business that has no accounting system and linked by mistake.
Do I need to contact ISTD if I am on the main user’s account?
The guide presents the fix for this case as something you do yourself on the portal, with no request to ISTD. Contacting ISTD remains an option if the tile is missing from the sub-user for a reason the guide does not mention.
References
- Income and Sales Tax Department (ISTD), questions and answers guide for the National Invoicing System, 2026 (in Arabic).
- Income and Sales Tax Department (ISTD), procedures guide for joining the Jordanian National Electronic Invoicing System, 2026 edition (in Arabic).
- Income and Sales Tax Department (ISTD), procedures guide for issuing an invoice in the Jordanian National Electronic Invoicing System, 2026 edition (in Arabic).
- Income and Sales Tax Department (ISTD), technical guide for integrating with the National Invoicing System through the API, version 1.5 (in Arabic).
- ISTD’s National Invoicing System guides (in Arabic)
