A Saudi platform for owners-association management
Every riyal the association collects has a known place
Masakin runs the money side of owners associations on Qoyod's accounting ledger: fees issued automatically, online collection, and a portal where every owner sees where their money went. Built for property-management offices running more than one association.
The problem is not collecting the fees, it is explaining where they went
Management offices collect. What eats their time is answering the same question from every owner, from the board, and from the general assembly once a year.
01 · Today
The meeting turns into an argument about numbers
The general assembly meets once a year, and most of it goes on reviewing what was spent instead of discussing what comes next.
01 · In Masakin
A report ready before the meeting
Dashboards and collection and arrears reports for every association, ready for the general assembly with no manual prep.
02 · Today
The owner asks, the office explains
Every owner wants to know where their money went, so the office's day turns into the same phone call over and over.
02 · In Masakin
Owners see their own account
The owner portal shows the balance due, invoices, payment history and documents, and owners pay electronically right there.
03 · Today
Fees lumped together, not built up
One figure at year end says nothing. Fees built line by line are the ones you can explain and defend.
03 · In Masakin
Fees built line by line
Fees are built line by line and issued automatically for every unit, so every riyal keeps a place you can explain.
The year's path
From registering the association to the general-assembly report
Everything in Masakin is built to move the association along this path and keep every step explainable.
1
The association
Registered and linked to its buildings
2
Units and owners
Every unit with its owner and its share
3
Fees
Built line by line, issued automatically
4
Collection
Electronic, via mada and Apple Pay
5
The report
Ready for the general assembly
One unit's fees, through the whole association
From issuing fees to the board meeting, every step in its place
Unit 12's fees are issued automatically, the owner pays from the portal, the invoice is kept in the association's archive, and it all shows up in the collection report in front of the board.
1
Unit 12 fees4,800 SAR · issued automaticallyIssued
Finance and collection
Fees and invoices are issued automatically for every unit, and the office tracks arrears and payments per association.
2
Saud Al-Harbi · Unit 12Paid via madaPaid
Owner portal
Owners see their balance, invoices and payment history in their portal, and pay with mada, Apple Pay or a bank card.
3
Unit 12 invoiceIn the association's archiveArchived
Documents and messaging
Invoices, contracts and minutes in one archive per association, and one email reminder that reaches every late payer with their name, unit and amount.
4
Q1 collection reportAl Nakheel association · 86% collectedReady
Reports and dashboards
Defaulters, income and expenses, and owner statements, filtered by period and association and exported to PDF or Excel.
Everything the association needs
Everything the office runs, in one system
From setting up the association to collecting fees and issuing reports, everything connected in one place.
Approved fees, collected, overdue, expenses and collection rate, across all associations or for one.
Associations and buildings
Each association's portfolio of buildings and units, and every building's occupancy: how many units are let and how many stand empty.
Units and owners
Every unit's payment status: paid, due, scheduled or late, with the next amount and the date of the last payment.
Finance
Income, expenses and cash flow on Qoyod's ledger, with every payment awaiting approval in one list.
Reminders
An email to every late payer or a chosen group, from a template carrying the owner's name, unit and amount, sent now or scheduled.
Documents
Contracts, minutes, invoices and insurance documents tied to their association and owner, and the office chooses what the portal shows.
Roles and permissions
System admin, association manager, accountant and staff, each with its own view, add, edit and delete rights.
Owner portal
The owner's balance, instalments, receipts and documents on their own page, and payment straight from it without calling the office.
Rentals and property management
Ownership and rentals in one system
Property portfolios, leases, collection and owner payouts in one system, for property-management companies, real-estate brokers and investment-portfolio owners.
Every portfolio answers one question: who owns this property, and who owns the rent collected?
Within an association
Let units inside an owners association
Where the money goesCommission to the office, the rest due to the unit owner
Company-owned
Property the company owns
Where the money goesAll rent is company revenue
External owner portfolio
Managing other people's property
Where the money goesCommission to the office, the rest due to the external owner
Leases and bookings
Let a unit or a whole building, paid monthly, quarterly, half-yearly or yearly.
A schedule that works out VAT, commission and the owner's net, with VAT set by use: residential exempt, commercial 15%.
No unit can be let over a period that crosses an existing lease, and a booking becomes a lease in one click.
Billing and collection
A numbered invoice for every instalment, in the portfolio's own sequence.
Receipts by bank transfer, mada, cheque and cash, with overpayment blocked.
A grace period of 0 to 30 days, and deposits on their own vouchers: deducted, refunded or forfeited.
Commission
Calculated on collection, not on issue.
On net rent, excluding VAT and service fees: a percentage, a fixed amount, or none.
The commission invoice is issued automatically and deducted from the owner's share.
Owner payouts
Each owner's balance is built from actual collection lines.
Payouts recorded with the transfer date, bank reference and the IBAN used.
A negative balance carries forward and comes off the next payout.
Tenant portal
What is due now, what is late and what is next, and every invoice on their leases.
Uploads a transfer receipt, which the office reviews and turns into a receipt voucher.
Requests a renewal before the lease ends, and opens and follows a maintenance request.
External owner portal
A statement from the same ledger the office sees.
Collected, VAT, commission and net, and the transfer log with bank references.
The status of every unit, and approving or rejecting maintenance costs.
Maintenance requests
Maintenance in one place, not in WhatsApp groups
Take maintenance reports for owners associations and let units, follow them to closure, and keep the discussion and the log tied to the request itself.
Associations
One request, one record
Every report has a fixed number, a location, a description and a priority (normal / high / urgent)
Four clear stages
Received → under review → in progress → completed, and a request can step back when another fault appears
Log and comments in one stream
Every status change and every comment, with its time and author, in one place
The owner follows from their portal
They see their request's progress and comment on it, and see no one else's
Control who raises requests
Per association: the association representative only, or every owner
A quick tracking board
New, under review, in progress, and completed this month
Rentals
Tenants report it themselves
They send the report with a description and photos from their portal, follow it to closure, and see no one else's
Tied to the unit and the lease
Every report is tied to the unit and its active lease, so the unit's full maintenance history stays in one place
Owner approval of the work
For property you manage for others: the owner reviews the report and approves it from their portal before work starts
Built for the Saudi market
Not a translated system
Saudi owners associations have their own language, payment methods and roles. Masakin is built on them from the start, not bolted on later.
On Qoyod's ledger
Every figure has a ledger behind it, not a spreadsheet or a property app with no accounts.
mada and Apple Pay
Payment the way owners actually pay, or by attaching a transfer receipt for the office to review.
Permissions per role
System admin, association manager, accountant, employee. Each role sees only what belongs to it.
Every association stands alone
Each company's data is isolated, and every association keeps its own account, fees and documents.
Up and running in minutes
How does Masakin work?
Simple steps from creating the account to running the association in full.
1
Create the company account
Register the management office or company and add its core details.
2
Add your associations and their buildings
Register the associations and link them to buildings, units and owners in minutes.
3
Turn on collection
Set the annual fees and switch on electronic payment and the owner portal.
4
Track it and decide
Watch performance and collection through the dashboards and instant reports.
Quick answers to what management offices and association boards ask about Masakin.
Is Masakin a fit for offices managing several associations?
Yes. One office can run several associations from a single account, and each association keeps its own data, units, owners and collection.
How are fees collected from owners?
Fees and invoices are issued automatically, and the owner pays electronically via mada, Apple Pay or bank card, or uploads a payment proof for the office to review.
What does the owner see in their portal?
Their outstanding balance, their invoices and payment history, their documents and the notices addressed to them, and they can pay electronically right there.
Is our data safe?
Yes. Data is isolated per company, traffic is encrypted, and permissions are set precisely per role: system admin, association manager, accountant, employee.
How is pricing calculated?
You start with a 7-day free trial with no credit card, then choose a plan to carry on. Pricing is by packages based on the number of associations per company, and our team will walk you through the package that fits your portfolio.
How do I start?
Subscribe now and create your company account on Masakin with a 7-day free trial, no credit card, then add your associations, their units and their owners and start collecting.
Ready to manage your properties on Masakin?
Subscribe now, create your company account on Masakin, and start from the dashboard through to the owner portal.
