Guidelines on how to handle the issue of incomplete payment when renewing the system subscription.
Answer:
If you encounter an issue when clicking the payment icon where you are asked “Are you sure?” and then you select confirm but return to the same page, please check the following points:
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Verify Card Type:
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Make sure the card is registered with its correct type.
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For example: if the card is Mada, do not register it as Visa or vice versa.
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Verify Currency:
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Make sure the currency used is Saudi Riyal.
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Enable Online Purchase Option:
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Through the card-issuing bank, make sure to enable the online purchase option for the card being used.
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Enable Cookies in Browser:
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Check your browser settings and enable the cookies option to ensure payment is completed.
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Additional Notes:
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If the card is already registered in the system and you are experiencing the issue, try deleting the card and re-registering it correctly.
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Make sure there is sufficient balance on the card.
If all the above points have been checked and the issue persists, the customer’s information will be requested (establishment name, establishment number, mobile number for contact).
Keywords for Inquiry:
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I need to pay the annual subscription amount via Visa but the payment steps are not appearing.
