How to Fix Duplicate Product Names or Descriptions on Invoices

When a customer complains about the invoice description or product name appearing duplicated two or three times in the printed invoice, follow this sequence before any escalation.

Most Common Cause

This duplication usually occurs due to an overlap between product data and invoice designer fields:

• In product data: the customer added the product name in Arabic + product name in English + description, and sometimes all three contain the same text.
• And at the same time, in invoice designer: the customer added fields (product name in Arabic + product name in English + description) as separate columns in the template.
• Result: the same text appears duplicated 2 or 3 times in the invoice.

Solution (Two Methods, Choose What Suits You)

Method 1: Edit Product Data

1. Go to Products and Costs.
2. Click Edit next to the product that appears duplicated in the invoice.
3. Review the three fields (name in Arabic / name in English / description) and keep only what’s appropriate for you, or edit so the same text doesn’t repeat.
4. Save and then issue a new invoice to verify.

Method 2: Edit Invoice Designer

1. Go to Settings and then General Settings.
2. Select document settings (invoice) from the top options and then open the New Designer from the bottom of the page.
3. Delete the duplicate fields from the template, and keep only one field (for example: Arabic name only, or description only).
4. Save and then issue a new invoice to verify.