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Troubleshooting Debit Alert Save Failures and Managing Inventory Shortages Before Returns

Guidelines on how to handle the issue of not being able to save the debit note and returning you to the same page after clicking save

Answer:

You must verify that there is sufficient quantity in inventory to be able to return a purchase invoice.

For example:

  • If the invoice contains 100 units, but the inventory only contains 6 units, you will not be able to save the debit note.
  • Make sure that the quantity required for return is available in inventory before attempting to save the debit note.

Additional Notes:

  • You can verify the available quantities in inventory before completing the return process by checking the product locations report or going to the product and clicking view next to it.
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