Explanation of how to verify employee settings and work schedule to ensure hours are calculated correctly to address incorrect work hours display.
Steps to follow:
Customer Answer:
Work hours are calculated based on the work schedule and the employee’s first salary date.
To verify:
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Review the employee’s first salary date and work schedule:
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Go to Payroll > Employees
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Click Edit next to the employee
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Go to Employment Information and verify the first salary date
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Verify work schedule details:
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From Payroll > Employees > Work Schedule Templates
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Click View next to the employee’s work schedule
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Review weekly work hours
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You can edit it if needed by clicking Edit next to the schedule
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Additional Notes:
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You must ensure that the schedule linked to the employee is correct.
When should the issue be escalated?
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If hours continue to display incorrectly after verifying the settings
