The message “Passwords do not match” usually appears when there is an error in entering the password or when they don’t match between the two fields. To resolve the issue, follow these steps:
Verify Input Accuracy
- Ensure the password matches in both fields:
- “Password”.
- “Confirm Password”.
- Check that upper and lower case letters are respected during entry.
Verify Language and Settings
- Ensure that the input language on the keyboard is correct.
- If you are using English, check whether the Caps Lock key is enabled.
Try a New Password
- Enter a completely new password and ensure it matches.
- Use a different browser or device to ensure there is no technical issue.
Important Notes
- Ensure that the password complies with the program policy (number of characters).
- If the issue persists, you will be transferred to a support staff member within the same conversation to assist you.
