Fix the Passwords Do Not Match Error on Password Reset

The message “Passwords do not match” usually appears when there is an error in entering the password or when they don’t match between the two fields. These checks resolve it.

Verify input accuracy

1. Ensure the password matches in both fields: “Password” and “Confirm Password”.
2. Check that upper and lower case letters are respected during entry.

Verify language and settings

1. Ensure that the input language on the keyboard is correct.
2. If you are using English, check whether the Caps Lock key is enabled.

Try a new password

1. Enter a completely new password and ensure it matches. See How to Reset Your Password and Troubleshoot Missing Reset Links in Qoyod.
2. Use a different browser or device to ensure there is no technical issue.

Notes

• Ensure that the password complies with the program policy (number of characters).
• If the reset link itself is the problem, see How to Fix the “This Link Doesn’t Work” Error When Resetting Your Password in Qoyod, and if the account is locked, see How to Unlock Your Locked Qoyod Account and Reset Your Password.
• If the issue persists, contact Qoyod customer service, available 24 hours a day, 7 days a week.