This content explains how to identify and search for POS (Point of Sale) invoices within the accounting system, along with clarifying the difference between serial numbers and where each number appears.
Important Clarification About POS Invoice Numbers
A POS invoice contains two different serial numbers:
1) POS Invoice Number
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Starts with POS
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Appears on the printed POS invoice receipt from the POS application on Android devices
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Used to identify the invoice from the POS side
2) Invoice Serial Number in the Accounting System
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Falls within the sales invoice sequence in the accounting system (such as INV)
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Does not appear on the printed POS receipt
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Appears on the website only
Where Do the Serial Numbers Appear Within the Website?
The POS invoice number and invoice serial number in the accounting system both appear together on the website through one of the following options:
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Sales Invoices List in the Accounting System
When you access the sales invoices list from within the application, the invoice will appear with two numbers:-
POS number
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Invoice serial number in the accounting system
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Invoices List in Web POS
When you access POS via the web and then navigate to the invoices list, the invoice will appear with the same two numbers.
Note:
The printed POS receipt from the POS application displays only the POS number without the accounting system number.
How to Search for POS Invoices in the Accounting System
To identify and display POS invoices reflected in the system, follow these steps:
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Navigate to the Sales Invoices list.
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Open the filter options.
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In the POS invoice number field, enter the following:
POS -
Apply the filter.
After that, all POS invoices linked and reflected in the accounting system will appear for you.
Brief Answer That Can Be Used With Customers
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A POS invoice has a number that starts with POS and appears on the receipt.
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The same invoice has another number within the invoice sequence in the accounting system (such as INV).
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To search for POS invoices within the system, use the word POS in the filter options.
Additional Notes
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Make sure to write POS in the correct format (uppercase letters) to ensure results appear.
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Using a different format may result in invoices not appearing.
When Should an Issue Be Escalated?
The case should be escalated in the following situations:
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POS invoices do not appear after searching with POS.
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There is an issue with POS invoices not reflecting from the POS application to the accounting system.
