To add a new user, follow these steps:
- From the dropdown menu, select:
- Settings
- Users
- If a position has not been added, click on Manage Positions from the top options and then select New Position:
- Enter the position name.
- Set the required permissions. (where you can define permissions for each position and hide certain sections and reports from specific positions or users to prevent access. Permissions are set based on the daily tasks required from the user.
You determine the appropriate permissions, with the ability to modify them later, either by deletion or addition as needed) - Click Approve.
- Return to Settings – Users, then click Add New User:
- Enter the user’s first and last name.
- Mobile number.
- Email address.
- Select the position that was previously added.
- Select the locations specific to the user that they can view and work on.
- Select the accounts the user is allowed to pay through, such as bank account and cash (if a specific account is not selected, it will not appear when creating vouchers)
- Set the maximum discount percentage that can be applied to invoices.
- Click Save.
An email will be sent to the new user to access the system.
For more details, you can refer to:
The following tutorial video:
Note:
- To view a specific user’s permissions, you can go to Settings, then Users, then Manage Positions from the top options, and click View next to the user’s position to see all their enabled permissions.
- You can add the same mobile number for multiple users.
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You can add a limited number of users based on your plan, and any additional user incurs fees. You can see how many users are available to you and add users from Settings > Subscription Settings > Current Add-ons.
When should the issue be escalated?
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If you add a new user in Qoyod, the system automatically sends an activation message to the email you entered during the addition.
If the email doesn’t arrive, try the following steps:
- Make sure the email address was entered correctly when adding the user.
- Have the user check their spam or junk folder in their email.
- If they don’t find the message, they can try the “Forgot Password” option on the login page and enter the same email you added, and they’ll receive a new message to reset their password and activate the account.
If you’ve tried all the steps and the issue persists, escalate it
Keywords for inquiry:
- What are the permissions available to a sales representative in the program