Guidelines on how to handle the disappearance of some purchase invoices from the list and verify the reason if you did not delete them
If you notice the disappearance of some purchase invoices from the list without deleting them, you should follow the steps below to verify the issue:
Check that no filter options are enabled:
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Go to the purchase invoices list.
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Make sure no filters are enabled, and if any are, click Reset to remove all filter options.
Check that you have permission for the location where the invoice was added
- Go to Settings, then Users, then click Edit next to the user experiencing the issue and check the Locations field to ensure all required locations are added.
If the issue persists:
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Go to Reports then User Actions Report.
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Check if any user has deleted purchase invoices.
Additional notes:
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Make sure to remove all filter options before searching for purchase invoices.
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If invoices are filtered by a specific filter, the filter remains active until you clear it by clicking Reset.
