If you notice that some customers have disappeared from the customers list without you deleting them, follow these steps to verify the issue:
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Check that there are no active filter options:
- Go to the customers list.
- If there is an active filter, click on Reset to remove all filter options.
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If the problem persists:
- Go to Reports then User Activity Report.
- Check if any user has deleted customers in case they didn’t have related transactions such as: (invoices, receipts, debit notes or accounting entries)
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If the problem persists and you cannot find an explanation:
- Provide us with screenshots showing the customers that disappeared or the transactions that were performed on them.
- And we will escalate the issue to the technical team for further investigation.
Additional Notes:
- Make sure to remove all filter options before searching for customers.
- If customers are filtered with a specific filter, the filter remains until it is cleared by you.
Search Keywords:
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Some customers have disappeared from the list?
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How do I restore the customers that disappeared from the list?
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I can’t find some customers in the list, what’s the solution?
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I created a customer and issued them an invoice, and now when I check they are not found among the customers
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How can I verify if someone deleted customers from the system?
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Why are some customers not showing in the customers list?
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What is the reason for some customers disappearing from the list?
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How can I verify that the filter hasn’t affected the display of customers?
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If a customer disappears, how can I restore them?
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How can I check if a user has deleted customers?
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The customers that disappeared, how do I restore them?
