If you have accidentally added the same customer or vendor more than once and each customer has different transactions, you can solve the problem as follows:
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Provide us with the customer name:
Provide us with the name of the customer that was duplicated. -
Add a Qoyod support user:
Make sure to add a Qoyod support user to ensure the process is completed correctly. -
Escalate the request to the technical team:
Send a message in the chat after adding the support user “Transfer the conversation” and we will escalate your request to the technical team to merge the customers into one customer account. -
Merge the transactions:
All transactions for each customer will be merged into the customer account you wish to keep.
Additional notes:
- The merge process ensures that all transactions will be applied to the customer account you wish to keep.
Keywords to search:
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I recorded the same customer twice by mistake, how do I merge them?
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I have a duplicate customer and each one has transactions, what’s the solution?
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I added the same customer more than once with the same name and each customer has transactions, how do I solve this problem?
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Can I merge vendors that are registered more than once?
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Does the system allow merging duplicate customers?
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If I merge the customers, will the transactions be lost?
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How do I add a Qoyod support user?
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How long does it take to merge customers?
