When a customer asks about the ability to issue or export invoices in PDF/A-3 format, follow the steps below:
Current Status
The feature to issue invoices in PDF/A-3 format is currently under development and has not been launched yet.
Alternative Method Available
Currently, these requests are handled by merging invoices in PDF/A-3 format with the XML file embedded within them, and this is executed by the support team.
Required Steps from the Customer
Inform the customer that they need to:
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Add the support user to their account with all permissions so the support team can execute the process.
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Send the invoice numbers that need to be converted to PDF/A-3 format.
After Gathering the Information
Once the customer adds the support user and sends the invoice numbers, transfer the conversation to the support team to complete the execution.
