Explanation of the reason for the error “QR code format is invalid. Please follow ZATCA QR code specifications” where this error usually appears if the establishment name is written in a long or unabbreviated manner in the settings.
Steps
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Go to General Settings
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In the Establishment Name field
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Write a short and clear name (preferably less than 10 words)
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Click Save
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Try exporting the invoice again or reconnect
Important Notes
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Make sure all tax data is complete and correct
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Do not use symbols or extra spaces in the establishment name
When should the issue be escalated?
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If the error continues after modifying the name and data
Technical Support
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Help Center at Qoyod.com
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Unified Number: 8004330088
