How to Fix Invalid QR Code Format Error Due to Long or Unabbreviated Business Name

Explanation of the reason for the error “QR code format is invalid. Please follow ZATCA QR code specifications” where this error usually appears if the establishment name is written in a long or unabbreviated manner in the settings.

Steps

1. Go to General Settings

2. In the Establishment Name field

   • Write a short and clear name (preferably less than 10 words)

3. Click Save

4. Try exporting the invoice again or reconnect

Important Notes

• Make sure all tax data is complete and correct

• Do not use symbols or extra spaces in the establishment name

When should the issue be escalated?

• If the error continues after modifying the name and data

Technical Support

• Help Center at Qoyod.com

• Unified Number: 8004330088