Solving the Problem of Product Not Appearing in Sales Invoice
If you added a new product but it doesn’t appear when you create a sales invoice, the cause is usually one of the following issues, which can be easily resolved.
Most Common Reason
The product is not enabled with the “Sellable” option, so it doesn’t appear in the product list when creating a sales invoice.
Solution Steps
1) Verify the “Sellable” Option is Enabled
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Go to the Products and Costs menu.
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Click Edit next to the product that doesn’t appear in the invoice.
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Make sure the Sellable option is enabled for the product.
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If it’s not enabled:
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Enable it
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Click Save
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After that:
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Refresh the page
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and try adding the product again in a sales invoice
2) Confirm the Product is Not Archived
If the Sellable option is enabled and the product still doesn’t appear, check the following:
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Go to Products and Costs.
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Go to the Archive tab.
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If you find the product there:
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Click Reactivate next to the product.
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After reactivating it, the product will appear again in sales invoices.
Important Notes
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The product must be:
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Enabled with the “Sellable” option
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Active (not archived)
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Any product that is not enabled for sale or is archived:
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will not appear when creating a sales invoice
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After editing the product:
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It’s recommended to refresh the page before trying again
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Frequently Asked Questions (Keywords)
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Why isn’t the product appearing in my sales invoice?
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I can’t find the product I added when I go to create an invoice
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I added a new product, but it doesn’t appear when creating the invoice
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Is there something I need to enable for the product to appear in the invoice?
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Do I need to enable the Sellable option? What’s the benefit?
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Where do I enable the sales option for the product?
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Is the product not appearing because it’s archived?
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How do I know if the product is active or not?
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Can I restore an archived product?
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I edited the product but it didn’t appear, what should I do?
