Why Some Invoices Don’t Appear and How to Fix Missing Sales or Purchase Invoices

How to Troubleshoot Missing or Disappeared Invoices

If you notice that some invoices are not visible or have disappeared from the invoices page, the cause is usually one of the following.

Common Causes

First: A filter is enabled on the invoices

This is the most common cause.

• When using a filter (by date, status, customer…)

• The filter remains enabled automatically

• and is only disabled manually

The result: you see only specific invoices, and the rest disappear.

Second: No permission to access the location (branch)

If the invoice was created in a location (branch) that you don’t have permission to access:

• The invoice will not appear in the invoices list

• even if it exists in the system

Third: The invoice may have been deleted

• Sales invoices can be deleted if e-invoicing is not enabled

• and purchase invoices can be deleted

Solution Steps

Step 1: Remove the filter (Reset)

1. Go to Sales → Sales Invoices

2. At the top of the page (above the invoices list and below the filter options)

3. Click Reset

4. All invoices will be displayed without any filter

Step 2: Check location permissions

1. Go to Settings

2. Select Users

3. Click Edit next to the affected user

4. Verify:

   • The locations (branches) they have access to

5. Make sure:

   • The location where the invoice was created is enabled in their permissions

Step 3: Check if the invoice was deleted (if needed)

If permissions are correct and there’s no filter:

1. Go to Reports

2. Select User Activity Report

3. Look for:

   • invoice deletion operations

4. You’ll find a complete log of everything that has been deleted within the account

Important Notes

• The system retains the last filter used

• Not clicking Reset means some invoices will continue to be hidden

• Permissions vary by user and location

• The User Activity Report is the primary reference for knowing:

  • whether the invoice exists

  • or has been deleted

Search Keywords

• Why aren’t invoices showing on the page?

• Sales invoices suddenly disappeared

• I used to see the invoices, now they’re not showing

• Why aren’t old invoices showing?

• The account appears empty, there are no invoices

• My 2024 invoices disappeared

• I created an invoice but can’t find it

• I can’t access invoices for a specific location

• I have permissions but invoices aren’t showing

• Why aren’t sales invoices from the beginning of the year showing?