Clarification on the ability to manually add the original invoice reference when creating a credit note, as you can enter the original invoice reference manually when creating a credit note, either by selecting the invoice from the list or by entering an external reference for an invoice that does not exist in the system.
Steps
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When creating a credit note, look for the field “Original Sales Invoice”
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Select the invoice from the dropdown list if it is registered in the system
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Or enter a manual reference for the original sales invoice if it is not registered in the system
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Save the credit note
Note:
In the field “Original Sales Invoice” it must consist of letters and numbers only and must not exceed 50 characters. If it is added incorrectly, you will see the following alert: “external_parent_reference must consist of letters and numbers only and must not exceed 50 characters”
When should you use manual entry?
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Presence of previous invoices in another system not registered in Qoyod
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Need to issue a credit note that complies with ZATCA requirements
Important Notes
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The reference is saved and appears in document printing
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You must ensure the accuracy of the reference as it appears in reports and official documents
When should the issue be escalated?
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If you are unable to add the original sales invoice for an invoice outside the system.
