Organizations can add their logo to appear automatically on all reports and documents generated by the system, such as invoices, purchase orders, and others. The logo is configured at the organization level and applied uniformly across all branches.
First: Adding or Changing the Logo
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Go to Settings ← General Settings
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Upload the logo in the designated field by clicking “Choose File” below the logo box
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Click Save at the bottom of the page
⚠️ Alert: You must click the Save button at the bottom of the page, otherwise the logo will not be saved.
Second: Enabling the Logo to Appear in Reports
After uploading the logo, you must enable the option to display it separately:
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Go to Settings ← General Settings
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Click on Print Settings from the top menu
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Enable the option Show organization logo in reports
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Click “Save” at the bottom of the page.
Third: Technical Specifications for the Logo
Supported formats are PNG and JPG and all common image formats, while PDF format is not supported. The ideal ratio for the logo is 3:2 (width to height) to ensure it appears correctly without distortion, and there is no maximum file size limit.
Fourth: Important Notes
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Organization name appears automatically on reports based on the name entered in the “Organization Name” field in General Settings.
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Only one logo per organization; you cannot customize different logos for each branch.
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The logo appears on all reports and documents after enabling.
Fifth: Troubleshooting – Logo Not Appearing in Reports
If the customer reports that the logo is not appearing despite adding it, verify the following steps in order:
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Was the logo uploaded in General Settings?
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Was Save clicked at the bottom of the page after uploading?
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Was the option to show organization logo in reports enabled from Print Settings?
If the answer is yes to all three and the logo is still missing, escalate the request to technical support.
