Guidelines on how to handle invoices that were created by mistake.
Answer:
You cannot cancel an invoice after it has been created, but you can handle it through:
- Returning a Sales Invoice:
- Create a credit note to return the invoice amount.
- Returning a Purchase Invoice:
- Create a debit note to cancel the invoice amount.
Additional Notes:
- Credit notes and debit notes record invoice returns in the system without deleting the original invoice.
- You can delete a purchase invoice if it is not linked to a receipt. If it is linked to a receipt, you can delete the receipt first and then delete the invoice. As for a sales invoice, it can be deleted if the electronic invoice has not been activated and is not linked to a payment receipt.
A training course that explains how to retrieve invoices in Qoyod: Here is the course link
https://www.youtube.com/watch?v=nXOtPVU1QZU&t=222s
