Guidelines on how to handle invoices that were created by mistake.
Answer:
You cannot cancel an invoice after it has been created, but you can handle it through:
- Returning a Sales Invoice:
- Create a credit note to return the invoice amount.
- Returning a Purchase Invoice:
- Create a debit note to cancel the invoice amount.
Additional Notes:
- Credit notes and debit notes record invoice returns in the system without deleting the original invoice.
- You can delete a purchase invoice if it is not linked to a receipt. If it is linked to a receipt, you can delete the receipt first and then delete the invoice. As for a sales invoice, it can be deleted if the electronic invoice has not been activated and is not linked to a payment receipt.
A training course that explains how to retrieve invoices in Qoyod: Here is the course link
Keywords for inquiry:
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I issued an invoice by mistake, what’s the solution?
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How do I cancel a sales invoice?
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Can I delete an invoice after creating it?
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I made a mistake with a purchase invoice, how do I fix it?
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How do I use a credit note instead of deleting the invoice?
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What’s the correct procedure if I made an invoice mistake and the customer hasn’t paid?
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How do I handle an electronic invoice that was issued by mistake?
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Can I cancel an electronic invoice?
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The invoice is linked to a receipt, how do I delete it?
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When do I use a credit note or debit note?
