Explanation of handling the credit memo when a sales return is made and the customer has not paid the full amount of the original invoice:
If the customer has not paid the full invoice, follow these steps:
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Refund the amount paid:
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Process a “refund” transaction for the amount paid by the customer that you want to return to them through the refund icon against the credit memo.
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Allocate the credit memo:
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Then, allocate the credit memo to the remaining unpaid amount of the original invoice.
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How do I refund the amount paid by the customer if they only paid part of the invoice?
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What is the correct way to allocate the credit memo when part of the invoice has not been paid?
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How do I handle a customer who paid part of the invoice and I want to refund the amount paid?
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If the customer partially paid the invoice, how do I refund the amount and allocate the credit memo?
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How do I allocate a credit memo in the case of a sales return with partial payment of the invoice?
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How is the credit memo allocated to the remaining amount if the customer has not paid the full invoice?
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Should I refund the amount paid by the customer before allocating the credit memo?
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When should I use a credit memo in case of a sales return with a partial payment from the customer?
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How do I deduct the remaining unpaid amount when allocating the credit memo?
- I made a sales return and the customer did not pay the full invoice, should I allocate the credit memo?
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What are the procedures to refund the amount paid and allocate the credit memo to the remaining amount?
