Device Replacement, Return, and Warranty Policies
Replacement and Return Duration
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The customer has the right to replace or return devices within 7 days of purchase or receipt.
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The original or electronic purchase invoice must be provided.
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The condition of the product must be considered according to the following policies.
Product Condition Upon Return or Replacement
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If the original factory packaging has not been opened:
The product will be returned or replaced in its original condition without any deduction. -
If the box has been opened and the original packaging has been removed but the product has not been used:
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20% deduction on the value of the following devices:
Sunmi T2, Sunmi T2 Mini, V2s, D3 Pro, Sunmi D3 Pro + Printer, Sunmi D3 Pro with Screen, Sunmi D3 Pro with Screen and Printer -
10% deduction on the value of the following devices:
Scanner, Cash Drawer
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Cases Where Return or Replacement is Not Possible
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If the device has been used.
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If the device has been installed.
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If the device suffers from faults or defects resulting from misuse, such as:
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Breakage or scratches
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Improper use
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Exposure to high heat, water, or other elements.
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Warranty Policy
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Warranty includes:
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Warranty includes replacement and exchange of the device in case of a manufacturing defect
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and includes free maintenance for two years
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Warranty does not include:
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Any damage resulting from misuse such as breakage or scratches or exposure to external factors such as high heat or water or other elements.
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General Terms for Refunds
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Refunds will be returned using the same payment method used for purchase.
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The refund process takes 7 to 10 days.
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The customer bears the shipping costs when requesting a return.
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The refund will be returned after receiving the devices at the following address:
Saudi Arabia, Riyadh, Al-Taawun District
Mobile number: 8004330088
