Yes, you can delete customers if they were imported incorrectly by manually clicking the delete icon next to the customer, provided there are no invoices, payment vouchers, or payment receipts linked to them. If you want to delete them in bulk, this requires a technical request to the technical support team.
Steps
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Verify that there are no financial transactions linked to the customers
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If there are invoices or financial transactions linked, you cannot delete the customers.
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Submit a request to the technical support team
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Provide us with the details of the customers to be deleted, in addition to a certified letter from the Chamber of Commerce clarifying the deletion request.
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After receiving the data, transfer the conversation to an employee
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After executing the request, re-import the data correctly
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Use the correct import template to ensure no new errors occur.
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Additional Notes
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Users cannot manually delete customers from the system if there is a financial record linked to them.
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It is best to review the data before importing to avoid the need for deletion.
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