Why Some Transactions Don’t Appear in the Bank Statement in Qoyod and How to Verify and Correct Them

Explanation of why some transactions do not appear in the account statement and the steps to verify them correctly.

Steps to follow:

Answer:
If you notice that some transactions are not appearing in your account statement, make sure of the following:

First: Verify the transaction dates

1. Review the transaction date (invoice, credit memo, manual entry)

2. Make sure the transaction date is within the specified period for extracting the account statement

Second: Verify that the transaction is reflected in the correct account

1. Open Reports

2. Select Journal

3. Search for the entry related to the transaction

4. Make sure the entry is linked to the correct account for which you are extracting the account statement

Additional Notes:

• If the transaction is on a different date or on a different account, it will not appear in the account statement

• Modifying the transaction requires accessing the related entry and correcting it