Clarification in case the customer complains about a product not appearing on a sales invoice. For products to show up in your sales invoice, you must ensure two basic things:
Steps
- The product must be active
- Make sure it is not archived
- Go to Products and Costs
- And check whether the product appears in the list of active products or in the products archive
- The product must have the “Sells” option enabled
- If the option is not enabled, it will not appear in your sales invoices
Important Notes
- A product that is not sold will not appear in the sales invoice
- If you edit the product properties, save the changes and try adding it to the invoice again
- Expenses do not appear in sales invoices because their status is purchased and not sold
How to Quickly Verify
- If no products appear when you create a sales invoice: Make sure the product is in the Products and Costs list, and that the Sells option is enabled on it. To verify: Click Edit next to the product in the Products and Costs list and check the option status.
- The same applies if the product doesn’t appear in purchase invoices: Make sure it is added in Products and Costs, and that the Buys option is enabled on it (from the Edit button next to the product).
