Diagnostic Question Before the Solution: Before proposing any solution, ask the customer: “Please confirm for me: Is your organization’s subscription currently active or expired? You can check this by going to Settings, then Subscription Settings.” Don’t assume the cause from the first response.
After the response: If the subscription is active ← The issue is permissions. If it’s expired ← The problem is with the subscription. If it’s active and permissions are enabled but the button is still hidden ← Request the organization name and number and transfer to a specialist.
The missing option to add a new invoice, new voucher, or new accounting entry is usually due to one of two reasons:
Possible Causes
- You Don’t Have Permission to Add
- Go to Settings > Users > Manage Roles
- Select “Edit” next to the role
- Ensure that the “Create” permission is enabled for the required operation
- If you cannot edit, contact the main user or any user with higher permissions
- Your Subscription Has Expired and the Grace Period Has Ended
- The system prevents adding any new operations if the subscription has not been renewed
