How to Fix the Missing Add Button and Invoice Creation Options Due to Permissions or Expired Subscription

Diagnostic Question Before the Solution: Before proposing any solution, ask the customer: “Please confirm for me: Is your organization’s subscription currently active or expired? You can check this by going to Settings, then Subscription Settings.” Don’t assume the cause from the first response.

After the response: If the subscription is active ← The issue is permissions. If it’s expired ← The problem is with the subscription. If it’s active and permissions are enabled but the button is still hidden ← Request the organization name and number and transfer to a specialist.

The missing option to add a new invoice, new voucher, or new accounting entry is usually due to one of two reasons:

Possible Causes

1. You Don’t Have Permission to Add
   • Go to Settings > Users > Manage Roles
   • Select “Edit” next to the role
   • Ensure that the “Create” permission is enabled for the required operation
   • If you cannot edit, contact the main user or any user with higher permissions
2. Your Subscription Has Expired and the Grace Period Has Ended
   • The system prevents adding any new operations if the subscription has not been renewed

Keywords for Inquiry:

• “The invoice creation option is hidden from me”
• “The + button is not showing up”
• “I want to add a voucher but can’t find the option”
• “Why can’t I add an accounting entry?”
• “Where can I find the option to add a new invoice?”
• “The section where I add vouchers is not visible”
• “All the addition buttons are hidden from me”
• “There is no button to add any new operation”
• “I can’t add an invoice or voucher; the button is not visible”
• “Create a customer voucher? There’s no option!”
• Creating a customer voucher is not visible to me at the top of the screen
  • The new invoice icon disappeared, what’s the reason?
  • I can’t issue accounting entries or vouchers, why?
  • The (+) option doesn’t appear when adding sales or purchase invoices, what’s the solution?
  • Why can’t I add any new operation in the system? / The entry creation button is not showing / The entry creation button is hidden / The entry creation button is not visible / The manual entry creation button is not appearing / The accounting entry creation button has disappeared / The entry creation button is not showing