Guidelines for Resolving Orders Not Syncing from Salla to Qoyod:
If orders from Salla have not been synced to Qoyod, you can verify the reason through the following steps:
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Verify the Reason for Non-Sync:
- There is usually a reason written below each order in Salla that explains why it was not synced to Qoyod.
- You can also check the order log to find out the reason.
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Contact the Salla Support Team:
- If the reason is not clear or if the customer is unaware of the reason, they should contact the Salla support team.
- The Salla team will clarify the reason, and if there is any issue from our end in Qoyod, they will notify the customer of that.
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If the Issue is on Qoyod’s End:
- If the Salla team confirms that the error is on our end, we can then proceed to resolve the issue.
Additional Notes:
- The customer should review the order log for more precise details about the reason for the failure.
- If there is a technical error on our end according to the Salla team’s report to the customer, the issue is escalated to the Qoyod technical team with screenshots showing the error that appears, and after adding a Qoyod support user.
