How to verify customer address appears on invoices and troubleshoot related issues

Instructions to understand why the customer address is not appearing on the invoice and how to fix it.

Answer:

The reason why the customer address is not appearing on the invoice may be due to one of the following reasons:

1. Customer address not added in customer data:
   Make sure to add the customer address when entering the customer into the system.

   • In customer data, there are two options:

     • Billing Address: This is the address designated for invoices, and all the filled address data will automatically appear on it: street name, building number, district/area, city, postal code, and country. Make sure to fill in all these fields in the customer data to ensure they appear on the invoice when exported.

     • Shipping Address: This is the address designated for shipping. Make sure the required address has been added correctly.

2. Customer address not added in the invoice design:
   Check that the customer address is included in the invoice design.

   • Go to Settings > General Settings > Sales Invoice Settings.

   • Open the Tax Invoice Designer and Simplified Tax Invoice Designer

   • Click on (…) on the left side of the toolbar

   • Then select Entity and add the code for the customer address at the bottom of the page.

   • You can add Shipping Address or Billing Address or both, depending on what you want to appear on the invoice.

Additional Notes:

• Make sure all necessary fields are added in the invoice design to avoid any issues with information display.

• If the invoice contains more than one address (such as both shipping and billing addresses), make sure to include both addresses in the design if required.

• The Billing Address appears on the invoice as a single block that includes: street name, building number, district/area, city, postal code, and country. If the postal code or district does not appear on the exported invoice, first make sure to fill in these fields in the Billing Address within the customer data (Sales > Customers > Edit Customer), then make sure to add the Billing Address code in the invoice designer.

• For ZATCA (e-invoicing) requirements: The required fields for customers within Saudi Arabia are: street name, building number, postal code, city, district/area, and country. Filling in these fields in the customer data helps reduce authority alerts.

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