How to Return or Exchange a Product from a POS Invoice in Qoyod

How to Return or Replace Products via Qoyod POS Application

Through Qoyod POS Application you can handle requests:

• Product Returns

• Product Replacements

This is done by creating a credit note according to the invoice status.

Important Note Before Starting

• If the invoice status is paid → You can create a credit note from the POS application

• If the invoice status is only approved (unpaid) → You must create a credit note from the website and not from the application

Steps to Return or Replace an Invoice Through the Application

First: Selecting the Invoice

1. Go to the Invoices page in the POS application

2. Select the invoice you want to return or replace

3. A “Return” option will appear at the bottom left of the page

In Case of Returning the Invoice

1. After clicking “Return” select the “Pay” option

2. Specify the amount due to be refunded to the customer

3. Click on “Confirm”

A credit note will be created automatically

In Case of Product Replacement

1. After clicking “Return” select the “Replace” option at the bottom of the page

2. Add the replacement products

3. The net amount required from the customer will be displayed (if any)

4. Select “Pay”

5. Specify the amount due

6. Click on “Confirm”

7. For final confirmation, click “Confirm” again

A credit note linked to the replacement process will be created