The message “Account Not Active” when logging in means your account has been deactivated by the organization. You can resolve the issue through the following steps:
Steps to Resolve the Issue
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Contact the Administrator
- Contact the primary user in the organization or any user with user management permissions.
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Reactivate the Account (performed by the administrator)
- Go to Settings.
- Select Users.
- Search for your account and change the user status from “Inactive” to “Active”.
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Log in again
- After reactivation, try logging in again.
Important Notes
- The user reactivating the account must have full permissions to manage users.
