How to Fix the “Account Inactive” Login Error and Reactivate via Admin

The message “Account Not Active” when logging in means your account has been deactivated by the organization. You can resolve the issue through the following steps:

Steps to Resolve the Issue

1. Contact the Administrator

   • Contact the primary user in the organization or any user with user management permissions.

2. Reactivate the Account (performed by the administrator)

   • Go to Settings.
   • Select Users.
   • Search for your account and change the user status from “Inactive” to “Active”.

3. Log in again

   • After reactivation, try logging in again.

Important Notes

• The user reactivating the account must have full permissions to manage users.

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