Clarification of why a debit and credit entry appears at the same time when extracting a customer account statement. The appearance of a debit and credit entry at the same time is usually caused by the method of extracting the account statement.
Make sure of the following:
Steps:
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Open Reports:
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From the sidebar menu, select Reports > Account Statement Report
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Select the correct account:
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From the Account field, select Customers only
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Do not select an account like “Current Assets”
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Select the filter type:
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Select Customers
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Select the customer name:
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From the “Filter Options” field, select the required customer name
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Click Search
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The transactions related to the customer will appear correctly
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To export:
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Select Excel or PDF as needed
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Additional Notes:
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If you select an account other than Customers, such as “Current Assets,” the debit and credit entry will appear because the system displays all transactions at the main account level.
Keywords for inquiry:
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I recorded a receipt and payment voucher, why does the debit and credit entry appear in the account statement?
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I entered vouchers for the customer, but why do they appear as both debit and credit at the same time?
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When I enter a receipt or payment voucher, it appears on both sides of the account statement, what is the reason?
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Receipt and payment vouchers appear as debit and credit in the account statement, is there a problem with the entry?
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Is it normal for the voucher to appear as both credit and debit at the same time when I pull the customer account statement?
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I entered a payment and receipt voucher, it appears on both sides, where exactly is the error?
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I noticed that the receipt or payment voucher appears twice, debit and credit, is this due to the entry method?
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When I create an account statement, why does a single voucher appear as both debit and credit?
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Does the method of recording a receipt or payment voucher affect how it appears in the account statement in two ways?
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The receipt or payment voucher appears as both debit and credit, what is the correct procedure to make it appear correctly?
