Why Vouchers Appear as Both Debit and Credit in Customer Account Statements and How to Display Them Correctly

Clarification of why a debit and credit entry appears at the same time when extracting a customer account statement. The appearance of a debit and credit entry at the same time is usually caused by the method of extracting the account statement.

Make sure of the following:

Steps:

1. Open Reports:

   • From the sidebar menu, select Reports > Account Statement Report

2. Select the correct account:

   • From the Account field, select Customers only

   • Do not select an account like “Current Assets”

3. Select the filter type:

   • Select Customers

4. Select the customer name:

   • From the “Filter Options” field, select the required customer name

5. Click Search

   • The transactions related to the customer will appear correctly

6. To export:

   • Select Excel or PDF as needed

Additional Notes:

• If you select an account other than Customers, such as “Current Assets,” the debit and credit entry will appear because the system displays all transactions at the main account level.