Why Purchase Invoices Don’t Appear in the System

Guidelines for resolving the issue of purchase invoices not appearing when browsing the system.

Answer:

If you don’t see your purchase invoices, the reason might be one of the following cases:

1. Invoice Filtering

   • Reset the filters via:
     • Go to Purchases > Purchase Invoices
     • Click Reset
   • All invoices will appear after resetting the filters.

2. Lack of Permission for Locations Associated with Invoices

   • To resolve the issue:
     • Go to Settings > Users
     • Click Edit next to your username
     • Make sure to add the required locations in the Locations field

3. Purchase Invoices Icon Not Appearing at All

   • In this case, make sure your role has permission to view purchase invoices via:
     • Go to Settings > Users
     • Click Manage Roles
     • Click Edit next to your role
     • Enable permission to view purchase invoices and then Save

Additional Notes:

• Make sure you are logged in with the correct account that has the appropriate permissions.
• Check that the invoices have not been archived or deleted previously.