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 Knowledge Base

Resolving Supplier Import Rejections and Verifying Data Accuracy

Here are instructions to resolve the issue of suppliers not being imported into the system.

Ensure the following points when importing suppliers:

  • Enter data correctly, knowing that the Supplier Name field is mandatory and must always be filled in.
  • Other fields are optional and can be left blank if information is not available.
  • Verify that the contact number is entered correctly and starts with “0”.
  • Verify that the data entered in each field is compatible with the field’s nature—for example, the email field must contain a valid email format, and the mobile number field must contain a valid number.

Additional Notes:

  • It is recommended not to modify the approved import template in the system.
  • Formatting errors, such as extra spaces or incompatible characters, may cause the import to be rejected.
  • You will receive an email after uploading the file that explains any errors in the file.

Keywords for inquiry:

  • I tried to upload suppliers and the system rejected the file. Why?

  • The supplier file was not accepted. How do I fix it?

  • Why didn’t the suppliers enter after import?

  • Supplier import fails every time. What should I do?

  • Do all fields need to be filled in the supplier import template?

  • Does the mobile number need to start with 0 in the supplier import template?

  • Does the email need to be in a specific format in the supplier import template?

  • If I change the column order in the supplier import template, will it work?

  • Do I need to use the supplier import template exactly as it is?

  • Is there a problem if I add new columns to the supplier import template?

  • What happens if I change the formatting of the supplier import template?

  • I received an email with errors after uploading suppliers. How do I handle it?

  • When will the email arrive after I upload the file?

  • Do I need to fix all the errors I received in the email?

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