Return or Exchange Products on the Point of Sale App

This article explains how to return or exchange products through the Point of Sale app in Qoyod, with a Credit Note created automatically.

Initial steps

1. Open the “Invoices” page in the Point of Sale app.
2. Choose the Invoice you want to return or exchange a product from.
3. Click the “Return” option at the bottom left of the page.

For a return

1. Click “Return” then choose “Pay”.
2. Set the amount to refund to the Customer.
3. Choose “Confirm” to generate the Credit Note.

For an exchange

1. Click “Return” then choose “Exchange”.
2. Add the replacement products. The net amount due from the Customer (or due back to them) appears automatically.
3. Click “Pay”.
4. Set the due amount, then click “Confirm”.
5. The Credit Note is generated. Click “Confirm” to complete the process.