This article explains the Qoyod warning that requires adding a Customer additional ID when issuing a B2G Invoice (to a government entity Customer) without a complete tax number.
When the Warning Appears
When issuing an Invoice to a government entity Customer (B2G), and:
- The Customer’s tax number is not entered, or
- There is no alternative identifier on the Customer record.
The system displays a warning requiring one of the identifiers to be filled in before continuing.
Examples of Accepted Identifiers
To clear the warning, it is enough to enter one of the following on the Customer record:
- Tax number.
- National ID.
- Commercial registration number.
- 700 number.
- Distinguished tax number.
- Residency number.
- General Investment Authority license.
- GCC ID.
Steps to Clear the Warning
- Open the Customer page from Sales > Customers.
- Click “Edit” next to the relevant Customer.
- In the “Additional Identifiers” section, enter one of the available official identifiers.
- Save.
- Retry saving the Invoice.
Notes
- The warning does not prevent saving as a draft, but it prevents final approval and submission of the Invoice to the authority.
- For government entities, entering at least one identifier is necessary to ensure the Invoice is accepted on the Fatoora platform.
