This article explains the statuses of an e-invoice after it has been submitted to the Zakat, Tax and Customs Authority (ZATCA), and how to track your invoices’ status from inside Qoyod.
Possible invoice statuses
For B2B invoices (Clearance)
- Processing: The invoice has been submitted to ZATCA and is awaiting a response.
- Approved: ZATCA accepted the invoice. It can be delivered to the buyer with legal force.
- Rejected: ZATCA rejected the invoice. It cannot be used as a legal invoice.
- Warnings: The invoice was accepted but with notes that should be addressed.
For B2C invoices (Reporting)
- Sent: ZATCA was successfully notified of the invoice within the 24-hour window.
- Pending: The invoice is in the sending queue.
- Send failed: The report did not go through. Qoyod automatically retries.
Tracking statuses in Qoyod
- Open “Sales” then “Invoices”.
- Each invoice’s status appears in a dedicated column next to its number.
- Click an invoice to view the status details, including the full ZATCA response.
What to do when warnings appear
Warnings mean the invoice was accepted but contains items that could become issues later. We recommend:
- Reviewing the warnings list in the invoice details.
- Correcting the settings causing the warning (such as incomplete customer data).
- Avoiding repeating the same mistake on future invoices.
What to do when an invoice is rejected
See the article “Handling E-Invoice Rejection by ZATCA” for steps on resolving rejections.
