This article explains the general warning shown in Qoyod when trying to issue an Invoice for a Customer without a VAT number or any alternative additional identifier.
When the warning appears
When saving an invoice for a customer of type B2B or B2G, and the Customer record does not contain:
- A VAT number, and
- No alternative identifier (national ID, commercial registration, residency, etc.).
The system shows a warning requesting that one of the identifiers be filled in to complete issuance.
Reason for the warning
Phase Two e-invoicing requirements require an official buyer identifier in the XML file. Without an identifier:
- For B2B invoices: the invoice may be rejected by the Authority.
- For B2C invoices: no issue (the end consumer does not require an identifier).
Completing the data
- Open the Customer record from Sales > Customers.
- Click “Edit”.
- In the “Additional Identifiers” section, enter one of the available official identifiers.
- Save the Customer record.
- Re-save the Invoice.
When the warning can be ignored
- If the customer is an end consumer (B2C), the invoice can be issued as a simplified tax invoice without an identifier. Adjust the customer type or verify the customer’s status in their record.
- If the customer is outside the Kingdom, Qoyod treats the invoice as an Export invoice and identifier requirements differ.
