Credit Note

This article explains how to issue a credit note in Qoyod to record a sales return from a customer, the actions available on it, and how processing differs once Phase 2 of E-Invoicing is enabled.

What is a credit note

A credit note is a document the seller issues to the customer when goods are returned, confirming the customer’s right to recover their value. It can later be applied against the customer’s outstanding invoices to reduce the amount due, or used to refund the customer in line with company policy.

Path in Qoyod

Sales › Sales Invoices › Credit Notes › Create Credit Note

Steps

1. From the Sales menu, open Sales Invoices.
2. Click Credit Notes, then Create Credit Note.
3. Select the customer who is returning the product.
4. Set the credit note issue date.
5. Choose the original invoice, then select the returned product and quantity.
6. Choose the location the quantity is being returned to.
7. Add terms and conditions or notes (optional).
8. Fill in additional information: project and custom fields (once configured).
9. Add attachments (optional).
10. Click Save and Approve to issue the credit note.

Shortcut to add items

Use the Shift + A shortcut to quickly add new items inside a credit note.

Actions available on a credit note

• View: review the credit note details.
• Print: print the credit note.
• Download PDF: download the credit note as a PDF.

Effect of Phase 2 of E-Invoicing

• When Phase 2 of E-Invoicing is active, the credit note PDF automatically includes the tax XML file embedded as an attachment inside the same file.

Ways to use a credit note

Apply the credit note to an outstanding invoice

Apply the credit note to the customer’s unpaid invoices to reduce the amount due by the value of the note.

Refund the customer

Return the amount to the customer in cash or via bank transfer, in line with company policy.