Guidelines for Resolving Barcode Reading Issues in Sales Invoices
If you are experiencing issues reading the barcode when scanning it or if an error message appears, try the following solutions:
1. Verify Invoice Data
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Ensure that all required information on the invoice is complete and accurate.
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Verify the entity information entered in settings and then general settings: such as the name (there should not be large spaces in the name or symbols) and the tax registration number.
2. Adjust Barcode Size
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Go to Settings > Sales Invoice Settings.
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Look for the QR Code Size option.
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Try changing the size to the available values (Small, Medium, Large) and then save the changes.
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Reprint the invoice and try reading the barcode again.
3. Use a Different Barcode Reader Application
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Try using the E-Invoice QR Reader KSA application or the ZATCA application to read the barcode.
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Ensure that your reader application is updated to the latest version.
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Try scanning the barcode using your phone’s camera or another application to determine if the problem is with the reader itself.
4. Verify Barcode Reader Compatibility with E-Invoicing
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Ensure that the software supports the e-invoicing barcode (QR Code) according to the requirements of the Zakat, Tax, and Customs Authority.
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Some barcode readers may not support the e-invoicing format, so try more than one reader application.
Important Notes
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If the problem persists after following these steps, you can contact technical support to verify your e-invoicing settings.
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This issue is related to reading the barcode in sales invoices; make sure to follow the steps mentioned to resolve it.
If your inquiry is unclear, please clarify the issue more precisely, such as:
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Does the barcode appear but cannot be read?
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Does the barcode not appear on the invoice at all?
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Does a specific error appear when attempting to scan?
