Fix the Username or Password Error on a POS Device

Qoyod signs you in normally on the computer, but the POS device answers with “Username or password is incorrect”. This article explains why that happens, how to confirm it, and how to fix it.

What you see

• Signing in to Qoyod from the computer works normally.
• Signing in from the POS device shows the message “Username or password is incorrect”.

Why it happens

The browser on the computer has saved the password and fills it in automatically every time Qoyod is opened. That means the password has not been typed by hand for a long time and may have been forgotten without you noticing. The POS device does not carry that saved data, so the password typed from memory does not match the real one.

In short: the browser fills the password in on the computer, the actual password is no longer known, and entering it manually returns the error.

Path in Qoyod

Qoyod sign-in page › Forgot Password › Set a new password

Confirm the cause

1. Sign out of Qoyod on the computer.
2. Sign in again and type the password manually instead of letting the browser fill it in.
3. If the same error appears on the computer too, the password is wrong in the first place.

The fix

1. Click Forgot Password on the sign-in page.
2. Follow the password reset steps. If the reset message does not arrive or the link does not work, see How to Reset Your Password and Troubleshoot Missing Reset Links in Qoyod.
3. Create a new password.
4. Use the new password to sign in on both the computer and the POS device.

Notes

• After the reset, sign-in succeeds on both devices. No sign-in attempt will succeed before the password is reset.
• If the new password is refused with a “Passwords do not match” message, see How to Fix the ‘Passwords Do Not Match’ Error When Resetting Your Qoyod Password.