If the customer encounters a warning from the authority on sales invoices with a message like “An error occurred, please contact technical support”, the following should be requested:
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Invoice number
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Provide us with the invoice in XML format (you can download the invoice as an XML file from the options below the invoice after clicking the view option next to the invoice)
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The business number related to the issue
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Add a Qoyod support user
Then the conversation should be transferred to a support agent.
