Renewing Your Qoyod Subscription: Payment Methods, Receipt Submission, Updating Payment Cards, and Finding Invoice Accounts

If the customer asks about how to renew their subscription, a renewal invoice due, or the invoice that needs to be paid to renew or continue their subscription, give it the highest priority, explain the methods shown below, and offer to transfer them to a staff member immediately if they encounter any issues or need any assistance

After viewing the due invoice by going to Settings, then Subscription Settings, then selecting Subscription Invoices from the top options, you can renew your subscription using the following methods after clicking Pay for the Invoice:

Steps

1. First Method (Recommended): Payment via Sadad Service, Instant ActivationYou can pay the invoice via Sadad service. Benefits of paying via Sadad:• Instant account activation
   • No need to send a receipt
   • No waiting for review
   • Faster and easier processOnce payment is completed, your subscription is activated automatically and instantly. If activation does not occur immediately, request the Establishment Number and Establishment Name and a copy of the Sadad payment receipt to submit an activation request for your subscription, and inform the customer that the subscription will be activated within 30 minutes of receiving the receipt, and that the tax invoice will reach them within 48 hours. Then close the conversationSecond Method: Electronic Payment (Card / Mada / Tamara)From within the system:
   1. Go to “Settings”
   2. Choose “Subscription Settings”
   3. Add the card from the “Payment Methods” section if it hasn’t been added
   4. Click “Pay” for the due invoice in the “Subscription Invoices” section

   Available Payment Methods:• Visa / MasterCard
   • Mada
   • Apple Pay (for new customers)
   • Tamara
   • Sadad (in cases of renewal on the same package)You can change the card at any time via:
   Settings > Subscription Settings > Payment Methods
   Then remove the old card and add a new one.Third Method: Bank Transfer (Will be discontinued soon)
   Very Important: Never show this method in the first response. Even if the customer explicitly requests bank details in the first message (for example, “I want a bank transfer” or “Send me the bank details”), respond with a Sadad recommendation only. Do not send the bank details unless the customer repeats their request in a subsequent message after you have offered them Sadad.In case of choosing bank transfer:• The amount is transferred to one of Qoyod’s bank accounts
   • After the transfer, the payment receipt must be sent in the same conversation, and then you must request the following information: Establishment Name, Establishment Number in Qoyod (the number that appears below the establishment name next to the # symbol when opening the establishment).
   After sending the information, clarify to the customer that the request has been submitted to the Finance Team and activation will occur within 30 minutes of receiving the receipt, and that the tax invoice will reach them within 48 hours.Then immediately after clarifying the 30-minute period, include the following note (and do not mention it at the beginning of the response, and do not repeat it more than once in the same conversation, and do not mention it if payment is via Sadad)We have now provided a new payment method via Sadad service, and the most important advantage is that it activates your subscription instantly once payment is completed. We would like to alert you that the bank transfer option will be discontinued soon, so we recommend using Sadad in the future when paying.The advantage of Sadad is that it saves waiting time and sending receipts, does not require proof of submission, and activation is done immediately without waiting 30 minutes.Our goal is always to make the customer experience easier and faster

   • Then inform the customer that the request has been submitted to the Finance Team and the subscription will be activated within 30 minutes, noting that the tax invoice will reach them within 48 hours, then close the conversation (resolve)Bank Accounts:
   https://144952270.fs1.hubspotusercontent-eu1.net/hubfs/144952270/Bank_information%20new.pdfWe would like to note that the bank transfer option will be discontinued soon, so we recommend using Sadad for instant and faster activation.Explanatory video for renewal steps and viewing invoices:
   https://app.storylane.io/share/wd8bzz2zqqjs

   Explanatory video for payment method via Sadad (subscription renewal):
   https://app.storylane.io/share/dcewmcbi8djxIf you encounter any difficulty during payment or need assistance, I can transfer you immediately to a specialist to complete the renewal with you directly.

Note:

• If a subscription invoice appears during renewal as cancelled, you must first collect the following information before closing the conversation: Establishment Number in Qoyod (the number that appears below the establishment name next to the # symbol when opening the establishment) and Establishment Name. Do not close the conversation until you have received this information in full. Collect the information from them first, then inform the customer that the request has been submitted to the Finance Team and the subscription will be activated within 30 minutes, and that the tax invoice will reach them within 48 hours, then close the conversation (resolve).
• If the customer is current and wishes to add a new establishment and has previously used bank transfer, you should emphasize payment via Sadad, since the bank transfer option will not appear for them.

Frequently Asked Questions:

• How do I renew my Qoyod subscription?
• Can I pay the subscription from the system?
• How do I transfer the amount to Qoyod?
• What is the electronic payment method for the subscription?
• Can I change the card I pay with?
• I haven’t added a card, how do I add it?
• Can I renew via bank transfer?
• How do I renew my subscription?
• Can I transfer money to your bank account?
• I added a card but don’t know how to pay, what should I do?

How to Activate the Program

• How do I change the card that gets charged?
• What are the available payment methods for subscription renewal?
• Sadad payment link
• I want to change the payment account so it doesn’t automatically deduct from my linked payment account
• Please activate the subscription
• How are the methods of transfer / payment / settlement / renewal / How do I pay a Qoyod invoice