Solving the Problem of Missing Data in Invoices When Printing or Exporting
Problem Description
When printing an invoice or exporting it as a PDF, some data may not appear such as:
- Product price
- Tax amount
- Product name (in Arabic or English)
- Customer name
- Due date
- Delivery date
- Terms and conditions
- Any other data
Reason: This data has not been added to the invoice designer
Solution Steps
Step 1: Access Invoice Settings
- Go to Settings ← General Settings
- Click on Sales Invoice Settings
Step 2: Open the Invoice Designer
Click on “Open Tax Invoice Designer” or “Open Simplified Tax Invoice Designer” located at the bottom of the page
Step 3: Verify Missing Data and Add It
- Check for missing data
- Click on ( … ) located to the left of the toolbar
- Add any data you want.
Step 4: Save Changes
After adding all required data, click “Save”
Examples of Data That May Be Missing and Where to Find Them
- Product price ← Add “Unit Price” from the Rows section
- Product quantity / Number ← Add “Quantity” from the Rows section
- Product name (Arabic / English) ← Add “Product Name” from the Product Details section
- Customer name ← Add “Name” from the Party section
- Customer phone number ← Add “Primary Phone” from the Party section
- Invoice due date ← Add “Due Date” from the Document Details section
- Invoice description ← Add “Description” from the Document Details section
All Available Data for Adding in the Invoice Designer
Access them by clicking ( … ) next to the toolbar
1️⃣ Business Information
- Business name
- Logo
- Address
- Tax group number
- Additional identifiers
- Tax number
- Business email
- Phone
2️⃣ Party Information (Customer / Vendor)
- Name
- Primary phone
- Alternative phone
- Primary email
- Alternative email
- Tax number
- Billing address
- Shipping address
- Reference number
- Additional customer identifiers
- Business name
3️⃣ Document Details
- Document type
- Reference
- Status
- Issue date
- Due date
- Delivery date
- Location
- Description
- Total before tax
- Tax amount
- Total
- Performance guarantee
- QR Code image
- Terms and conditions
- Notes
- Invoice type
- Special transactions
- Payment method
4️⃣ Rows (Invoice Line Items)
- Row number
- Unit price
- Quantity
- Unit type
- Tax
- Tax %
- Discount
- Total before tax
- Total
- Total before discount
⚠️ Alert: Rows must be inside a single table only and cannot be repeated
5️⃣ Product Details
- Product name in Arabic
- Product name in English
- Product description
- Barcode
- Serial number
- Product image
- Category name
6️⃣ Date and Time
- Date
- Time
7️⃣ Additional Fields
These are fields defined in advance from:
Settings ← Additional Fields
Example: If you want to add a statement not found in the basic options, such as product expiration date, you can create it as an additional field and it will appear among the additional field options in the designer
⚠️ Important Note: The Difference Between Tax Invoice and Simplified Invoice
If you added data in the designer and it does not appear when printing, make sure you are editing in the correct designer:
- If the customer has a tax number ← The invoice is tax ← Edit from the Tax Invoice Designer
- If the customer does not have a tax number ← The invoice is simplified ← Edit from the Simplified Invoice Designer
Make sure to edit both designers if you are dealing with both types of customers
Keywords Related to the Problem
- Product price or tax amount not appearing when printing
- Missing data in the invoice when exporting as PDF
- Customer name or product name not appearing in the invoice
- Adding due date or tax number to the invoice
- Terms and conditions or notes not appearing when printing
- Adding quantity field to the invoice
- Displaying invoice description or tax when sending to the customer
- Adding missing fields such as notes or description in the designer
- How to add “Unit Price” in the invoice designer
- Invoice prints without some data such as invoice number
