Clarification of reasons why the new invoice design does not appear when loading it and the necessary procedures to verify that the design is applied correctly.
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Verify invoice type:
- There are two types of invoices in the system:
- Tax invoice.
- Simplified tax invoice.
- You must ensure that the design has been applied to the correct invoice type. If the customer has a tax number added in their data, you will see the tax invoice design displayed. If they do not have a tax number, the simplified tax invoice design will be displayed.
- There are two types of invoices in the system:
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Verify the invoice designer:
- Enter the designer settings for each of:
- Tax invoice designer.
- Simplified tax invoice designer.
- Review the applied design and confirm the changes.
- Enter the designer settings for each of:
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Save changes:
- After making any changes in the designer, you must click “Save” to apply the new design.
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Refresh the browser:
- Sometimes you need to refresh the page and check again.
Keywords for inquiry:
- Why does the logo appear on some invoices and not on others?
- I designed the invoice but the new design does not appear when loading the invoice
