Activate Your Subscription

Qoyod Company Bank Accounts for Subscription Transfer or Invoice Payment

You can pay your subscription or subscription invoices in Qoyod through bank transfer or by using available electronic payment methods.
Below is a complete explanation of the correct method and when to use each option.

First: When Should I Use Bank Transfer?

You can use bank transfer in the following cases:

• Renewing subscription

• Paying an invoice

• Paying for professional service

Bank transfer is available for all customers inside and outside Saudi Arabia.

Second: Qoyod Company Bank Accounts

You can view Qoyod’s official and updated bank accounts through the following link:

Qoyod Company Bank Accounts
https://144952270.hs-sites-eu1.com/hubfs/Bank_information%20new.pdf?hsLang=ar

️ Please always rely on this link to ensure you are using correct and updated information.

Third: What Should I Do After Bank Transfer?

After completing the bank transfer, activation is not automatic.

You must perform the following step:

• Send the transfer receipt via chat to the support team

• With clarification of:

  • Business name

  • Business number

Once you send the data, the chat will be transferred to a support agent to follow up on activating the subscription.

Fourth: Activation Duration After Payment

• Electronic Payment
  Activation occurs automatically within minutes.

• Bank Transfer
  Activation occurs within 30 minutes after sending the transfer receipt in the chat.

Fifth: Available Payment Methods in Qoyod

For New Customers:

• Electronic Payment (Visa / MasterCard)

• Mada

• Apple Pay

• Tamara

• Sadad

For Current Customers:

• Visa / MasterCard

• Mada

• Tamara

• Bank Transfer

• Sadad (only for renewing the same plan; if you choose a different plan, it is currently unavailable)

Important Notes

• Bank transfer is one payment option, not the only option.

• Delayed activation after transfer is usually caused by:

  • Not sending the receipt

  • Or not clarifying the business name and number

• If you send the receipt and activation does not occur within 30 minutes, you can contact support for follow-up.

Keywords for Inquiry

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How do I pay through Al Rajhi Bank?
How do I pay through Al Jazira Bank?
Send me Qoyod bank account
What are Qoyod’s bank accounts?

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How to renew your plan and subscription and activate Qoyod: bank transfer and electronic payment, steps for sending payment receipt, adding or changing payment card in the system, activating the program after renewal, and knowing the bank accounts for outstanding invoices.

If the customer asks about how to renew their subscription, give it top priority, explain the methods shown below, and offer to transfer them to an agent immediately at the end of your response if they encounter any issues or need any help.

After viewing the outstanding invoice by going to Settings, then Subscription Settings, and then selecting Subscription Invoices from the top options, you can renew your subscription in two ways

Steps

1. Method One: Bank Transfer

   • Transfer the amount to one of Qoyod’s bank accounts

   • After the transfer, send the payment receipt in the same chat and the chat will be transferred to an agent to complete the activation process

   • Here are Qoyod’s bank accounts: https://144952270.fs1.hubspotusercontent-eu1.net/hubfs/144952270/Bank_information%20new.pdf

2. Method Two: Electronic Payment

   • From within the system, go to:

     • “Settings” > “Subscription Settings“

     • If you haven’t added a card, add it from “Payment Methods“

     • Click on “Pay” next to the outstanding invoice in the “Subscription Invoices” section on the same page.

Available Payment Methods in Qoyod

For New Customers:

• Electronic Payment (Visa / MasterCard)

• Mada

• Apple Pay

• Tamara

• Sadad

For Current Customers:

• Visa / MasterCard

• Mada

• Tamara

• Bank Transfer

• Sadad (only for renewing the same plan; if you choose a different plan, it is currently unavailable)

Note:

You can change the payment card for electronic payment at any time by going to Settings, then Subscription Settings, then Payment Methods at the bottom of the page, and removing the old card and adding the new one.

Here is an explanatory video showing how to renew the subscription for the customer and view outstanding invoices and pay them electronically or by bank transfer:
https://app.storylane.io/share/wd8bzz2zqqjs

Frequently Asked Questions:

• How do I renew my subscription in Qoyod?

• Can I pay the subscription from the system?

• How do I transfer the amount to Qoyod?

• What is the electronic payment method for subscription?

• Can I change the card I pay with?

• I haven’t added a card, how do I add it?

• Can I renew with bank transfer?

• How do I renew my subscription?

• Can I transfer money to your bank account?

• I added a card but I don’t know how to pay, what should I do?

How to Activate the Program

• How do I change the card that gets charged?

• What are the available payment methods for subscription renewal?

• Payment Link

• I want to change the payment account so it doesn’t deduct automatically from my linked payment account

• Please activate the subscription

• How are transfer methods / paying subscription / payment / renewal / how do I pay a Qoyod invoice

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  How to handle customer inquiries about subscription activation or renewal after payment, including collecting business data, verifying payment receipt, and transferring the chat to the appropriate agent

  • If the customer asks about renewing or activating the subscription, or asks why the subscription wasn’t activated after payment, or when attaching a payment receipt, give it top priority, follow the steps below, and offer to transfer them to an agent immediately at the end of your response if they encounter any issues or need any help:

    1. Ask the customer to provide you with the following information immediately:

       • Business number.

       • Business name

       • Payment receipt (do not repeat the request for the receipt)

    2. Send the customer the bank payment details:

       • Al Rajhi Bank

         • Account name: Al Seha Al Aliyya for Telecommunications and Information Technology

         • Account number: 582608010544241

         • IBAN: SA2680000582608010544241

       • Al Jazira Bank

         • Account name: Al Seha Al Aliyya for Telecommunications and Information Technology

         • Account number: 003095007411001

         • IBAN: SA3560100003095007411001

  • After receiving all complete information:

    • Transfer the ticket directly to the appropriate agent.

    • If the customer does not complete the required information, do not transfer the chat.

  • Note: Do not repeat the request for the payment receipt more than once.