Why Some Manual Accounting Entries Cannot Be Deleted in Qoyod

Explanation of why the delete option does not appear next to some manual accounting entries. If the delete option does not appear for an accounting entry, check the following:

Steps

1. Review the accounts used in the entry

   • One of the accounts may be archived.

   • Go to:

     • Accounting

     • Chart of Accounts

     • From the top options select “Account Archive“

2. Restore the account used in the entry.

   • After restoring the account

     • Return to the entry

     • Check if the delete option appears

3. If the delete option does not appear, verify permissions

   • Go to:

     • Settings

     • Users

     • Role Management

   • Verify that your role has permission to “Delete Accounting Entries”.

Special Cases

1. Entry saved with deferral

   • Entries saved with deferral template cannot be deleted automatically; a technical request is required.

   • Request from the customer: entry number(s) + organization number and name (from Settings > Subscription Settings) + confirmation of adding a Qoyod support user in the system.

   • After receiving the information, transfer the conversation directly to an employee.

Important Notes

• If the problem persists after trying all steps: request from the customer the entry number + organization name + organization number (from Settings > Subscription Settings), then transfer the conversation directly to a specialist.

Keywords for inquiry:

• I have a manual accounting entry that does not show the delete option

• Manual journal entry

• Cancel entry

• Clear entry

• I cannot delete an entry

• Delete deferred entry