If an invoice was created from the POS app and no longer appears, the reason usually comes down to one of two cases:
Possible Cases
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More than 7 days have passed since the invoice was created
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The invoice automatically disappears from the app after 7 days
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You can view it through the accounting website
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Go to Sales > Sales Invoices
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Remove all filter options and search manually for the invoice
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The invoice wasn’t synced due to weak internet
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If there was an internet problem during invoice creation
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And you logged out before syncing was completed
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The invoice won’t be added to the system and will be automatically deleted
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Important Notes
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Make sure you’re connected to the internet before leaving the app
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Check the invoice history first from the accounting website
