Why Did the New Invoice Icon Disappear from Sales Invoices?

If a new invoice icon (+) does not appear next to sales invoices, the reason is usually due to user permissions or subscription status.

Verification Steps

1. User Permission

   • Go to Settings > Users.

   • Select “Manage Roles” from the top options.

   • Click “View” next to your role.

   • Verify that the “Create Sales Invoices” permission is enabled.

2. Subscription Status

   • Ensure your subscription is active.

   • If your subscription period has ended or you have exceeded the grace month, you will not be able to add a new invoice until you renew and activate your subscription.

Similar Query Formats

• Why can’t I issue a new invoice?

• The add invoice icon has disappeared, what’s the solution?

• The + icon for sales invoices is not appearing, how do I solve this issue?

Important Notes

• First, verify permissions before checking the subscription.

• If the issue persists after verification, the conversation can be escalated to technical support.

• During the escalation, request the establishment number and establishment name from the customer.