Here is an explanation of how to change the logo in the system and how to add it in the designer. To change the logo in the system, follow the following steps:
Changing the logo in the system and displaying it in documentsFirst: What happens when you change the logo?
When uploading a new logo from General Settings:
- The old logo is automatically replaced
- The new logo appears on all documents
- The change affects:
- Invoices
- Quotes
- Purchase orders
- Receipts
- Reports
- It affects old and new documents
The previous logo is not retained after changing it.
The basic method to change the logoSteps:
- Go to Settings
- Choose General Settings
- Upload the new logo in the designated field
- Click Save
Important warning about size
To ensure the logo displays correctly:
- Ideal ratio: 3:2 (width to height)
- There are no restrictions on dimensions other than the ratio
- There is no maximum file size (in megabytes)
Supported formats:
- PNG
- JPG
- Any regular image format
PDF format is not supported as a logo.
If the logo does not appear after uploading or appears different from the uploaded logo
If you uploaded the logo and it did not appear on the invoice/document, or appeared different from the logo you uploaded in General Settings:
Most common reason: The logo was added as a copied/uploaded image within the invoice designer, not via the logo code %%organization_logo%%. Images manually inserted within the designer are not affected by changing the logo in General Settings.
Solution: Enter the invoice designer, delete the old logo image, then insert the logo code %%organization_logo%% in its place as shown below.
Check for the presence of the logo code within the designer.
The logo code is:
%%organization_logo%%Verify the presence of the logo code in the designer- Go to Settings
- Choose General Settings
- From the top choose the required document settings
- Scroll to the bottom of the page
- Click New Designer
- Verify the presence of the code:
%%organization_logo%%
If the code is not present:
- Place the cursor where you want the logo to appear
- Click on (…) in the toolbar
- Choose:
- Organization
- Then Logo
- Click Save
After saving, the logo will appear automatically.
Inserting a different logo within a specific design template
You can place a different logo for each design template.
There are two ways:
Method 1 (Default):
Using the logo code
→ It will display the logo uploaded in General Settings.
Method 2 (Independent logo within the designer):
You can:
- Open the image from your device
- Right-click
- Choose Copy
- Enter the designer
- Paste the image
You can then modify its dimensions within the design.
When using an independent image, this image will not change when you change the logo in General Settings.
How can I control the logo size in the design?
If the logo was added as code, you cannot control its size and should add it as an image by opening your saved logo image, then right-click and “Copy” and paste it in the designer, and an “Edit Image” option will appear, and you can control the height and width size.
Can I put a different logo for each branch?
No.
The system does not support a different logo for each branch.
Can I delete the logo?
You can delete the logo added to the system by going to Settings, then General Settings, then clicking on the “Upload Image” option located below the logo box.
Note that when uploading a new logo, the old one is automatically replaced.
Permissions required to change the logo
Changing the logo requires General Settings permission.
To enable the permission:
- Go to Settings
- Choose Users
- From the top choose Position Management
- Click Edit next to the required position
- Enable permissions for General Settings
- Save
Frequently asked questionsDoes changing the logo affect old invoices?
Yes.
All old and new documents are updated with the new logo.
Can I use PDF as a logo?
No.
The logo must be in image format.
Why does the logo appear distorted?
Often due to:
- Ratio different from 3:2
- Stretching the image within the designer
Can I put more than one logo on the same invoice?
Yes, by inserting independent images within the designer.
Does the logo appear in reports?
Yes, it appears in all documents and reports.
Explanatory video
You can watch the explanatory video on how to add and modify the logo in the designer from here:
