Clarification for cases where a customer complains about manual entries not appearing after importing them. When importing manual entries via Excel, an email is sent containing the success details or any errors that occurred.
Steps to verify the entries appear:
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Check your email
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If the import is successful, you will receive a confirmation email.
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If it fails, the email will contain error details for you to correct and retry.
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If the import was successful but the entries don’t appear
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Go to Accounting
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Select Manual Journal Entries
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Click Reset in the filter options
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Important notes:
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Delays in entries appearing may be due to the size of the imported data.
A training course that explains how to import and export data:
Keywords for inquiry:
“I imported entries, the email confirmed they were added successfully, but they don’t appear in the entries list”
