Clarification of the reasons why supplier or customer documents do not appear when searching. If supplier or customer documents do not appear when searching, the reason may be due to data filtering or entry of incorrect data.
Steps:
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Reset filter options
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Click Reset to remove any filters that may prevent results from appearing.
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Verify the Reference Number
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Ensure that you enter the document reference number correctly.
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Ensure there are no blank spaces before or after the number.
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Use Filter Options
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Select the appropriate time period if you are searching for old documents.
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Important Notes:
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You can export the document list to Excel through the export icon at the top left of the screen to verify them manually.
- If a customer document does not appear, you can verify that the document has not been deleted through Reports, then through the User Operations report.
Keywords for inquiries:
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Why don’t the supplier or customer documents appear for me?
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The document doesn’t appear for me even though I verified the data, what’s the solution?
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The documents didn’t appear despite filtering, is something wrong?
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What is the reason if I can’t find the document in the search?
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What should I do if the filter made the documents disappear?
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I verified the reference number, but the document didn’t appear?
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Does the reference number need to be exact?
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Is the reference number affected by blank spaces?
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Does the document depend on the reference number or on other data?
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How do I search for old documents?
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Old documents don’t appear, is there a reason?
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Can I export documents to Excel to verify them?
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Where do I find the export button on the documents page?
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How do I check if the document was deleted?
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Where do I find the User Operations report?
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How do I know if the document was deleted through the report?
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Can I search for deleted documents?
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If the document was deleted, how do I review it in the report?
